Business Name: Oases Success Ltd
Service: Business project planning, implementation advice & support, and accountability/coaching sessions.

1. Scope of Services

1.1 Oases Success Ltd will provide coaching, project planning, implementation advice, and accountability sessions as described in the invoice or separate proposal (the “Services”).
1.2 Oases Success Ltd decides the method, timing and sequence of Services but will use reasonable skill and care to deliver agreed outcomes. Any deliverables, timelines or milestone dates are estimates unless stated otherwise in writing.

1.3 The Coach may recommend other related services which are collaboration with Oases Success Ltd

2. Fees, Invoices & Payment

2.1 Fees are as stated on the invoice or proposal. Payment is due  on the invoice date unless a different payment schedule is agreed by both Coach and Client and stipulated on the invoice or proposal.
2.2 Late payments: the Coach may charge interest on overdue sums at the rate of 5% per annum above the Bank of England base rate, calculated daily from the due date until payment is received, plus reasonable costs of recovery.
2.3 If the Client disputes an invoice in good faith they must notify the Coach in writing immediately; undisputed amounts remain payable on time.

3. Cancellations & Rescheduling

3.1 Appointments may be rescheduled or cancelled by either party. The Client must give at least 48 hours’ notice for scheduled sessions.
3.2 Cancellation or rescheduling by the Client with less than 48 hours’ notice may incur the full session fee (non-refundable).
3.3 The Coach will endeavour to reschedule sessions cancelled by the Coach at a mutually convenient time. If the Coach cannot reschedule within a reasonable period, a refund or credit for the missed session will be offered.

4. Packages & Refunds

4.1 For multi-session packages, unused sessions may be refunded or transferred at the Coach’s discretion — refunds will be pro-rated and may be subject to an administrative charge. No refunds are given for sessions already delivered. Specific refund terms (if any) must be set out in the invoice or proposal.

5. Confidentiality & Safeguarding

5.1 The Coach will treat information shared by the Client as confidential and will not disclose it to third parties except: (a) with the Client’s written consent; (b) where required by law; (c) if there is a risk of serious harm to the Client or others; or (d) to professional advisors engaged by the Coach to provide the Services.
5.2 The Coach may keep confidential notes about sessions for the purpose of providing the Services.

5.3 The Coach may use AI notetaking agents for online 1:1 coaching /planning session. Such recording a  keep strictly confidential to the Client. Oases Success Ltd requires the written or verbal consent from the Client to publish any part of such recorded session that is deemed fit for publication. 

6. Data Protection

6.1 The Coach will process personal data in accordance with applicable data protection law (including GDPR). Personal data will be used only to provide the Services, manage the business relationship and meet legal obligations.
6.2 The Coach’s privacy notice (available on the website www.oases-success.co.uk) explains what data is held, how it is used, and the Client’s rights.

6.3 All webinars and public events are recorded for training and promotional purposes. Persons taking part are deemed to consent to all or part of the recorded content being used for training and promotional purposes. However, Oases Success Ltd will demonstrate a duty of care to avoid any material being publish as being incriminating or undignified to attending person or persons.

7. Intellectual Property

7.1 The Coach retains ownership of all original materials, frameworks and intellectual property provided to the Client (the “Materials”). The Coach grants the Client a non-exclusive, non-transferable licence to use the Materials for the Client’s internal business purposes only.
7.2 The Client may not reproduce, sell, license or distribute the Materials to third parties without prior written permission.

8. Testimonials & Case Studies

8.1 With the Client’s consent the Coach may use testimonials, case studies or summaries of work for marketing. The Coach will not publish confidential or identifiable client data without explicit consent.

9. Professional Boundaries & Disclaimer

9.1 Coaching is a collaborative process focused on performance, goals and implementation. Coaching is not a substitute for legal, tax, medical, mental health or other professional advice. The Client is responsible for seeking independent advice where appropriate.
9.2 If issues arise that are outside the Coach’s competence (e.g., mental health concerns), the Coach may recommend the Client seek qualified professional help.

10. Limitation of Liability

10.1 The Coach will exercise reasonable skill and care. However, the Coach does not guarantee specific results.

10.2 The Coach expects the Client to fulfil any action or assignment stipulated achieve the desired results.
10.3 To the fullest extent permitted by law, the Coach’s total liability for any claim arising from or related to the Services shall not exceed the total fees paid by the Client to the Coach under the invoice in the 12 months preceding the claim. The Coach is not liable for indirect or consequential loss.

11. Indemnity

11.1 The Client shall indemnify the Coach against any third-party claims, losses or liabilities arising from the Client’s misuse of Materials, breach of these Terms, or actions taken by the Client based on the Services.

12. Termination

12.1 Either party may terminate the coaching relationship by giving 14 days’ written notice. On termination the Client will pay for all Services rendered and expenses incurred up to the termination date.
12.2 The Coach may terminate immediately for material breach by the Client or non-payment of fees.

13. Force Majeure

13.1 The Coach will not be liable for failure or delay in performing Services caused by circumstances beyond the Coach’s reasonable control (e.g., illness, internet outage, acts of God). The Coach will reschedule or resume Services as soon as practicable.

14. Dispute Resolution & Governing Law

14.1 In the first instance the parties will try to resolve disputes informally. If unresolved, the parties agree to attempt mediation before commencing court proceedings.
14.2 These Terms are governed by and construed in accordance with the laws of England & Wales (unless otherwise agreed in writing).

15. Amendments

15.1 These Terms may be amended by written agreement between the parties. If the Coach changes standard Terms for future clients, those changes do not apply to pre-existing agreements unless expressly agreed.

16. Entire Agreement

16.1 These Terms, together with the invoice and any written proposal or scope documents, constitute the entire agreement between the parties and supersede prior understandings.

Payment of the invoice indicates acceptance of the Oases Success Ltd Business Coaching Terms & Agreement.